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Customer Success Development
Your Blueprint to Reduce Churn & Increase Value
Framework is an EdTech industry leader for analyzing your current customer strategies and implementing customized solutions shaped for you by trusted experts.
Unlock Success and Drive Value
We analyze the factors driving the adoption, long-term use, and renewal of your EdTech products. Our data-driven, experience-led insights, customized strategies aligned with your customer success model, and efficiently smooth onboarding bring demonstrable value.
Optimize Customer Experience, Fuel Adoption, and Expand Brand Advocacy
Our experts map your current customer service approach, pinpointing areas for optimization and significant expansion opportunities. These trusted strategies are designed to reduce churn, boost successful product adoption, and emphasize value realization through brand advocacy without many common pitfalls such as ‘goldplating’.
Experience Our EdTech Expertise
Framework’s team of professionals bring decades of experience leading successful products. Our in-depth understanding of the education landscape, combined with proven customer success tactics, ensures customized, solutions shaped to reflect your goals.
Enterprise Implementation and Project Management
Implementing a new technology or practice is a stressful process that is often met with resistance. Our enterprise implementation and project management strategies ease this process by helping you develop realistic implementation plans, timetables, and goals, and providing you with the resources to achieve these goals.
The tools you need to succeed
Implementing a new technology or practice is a stressful process that is often met with resistance. Our enterprise implementation and project management strategies ease this process by helping you develop realistic implementation plans, timetables, and goals, and providing you with the resources to achieve these goals.
Organizational Transformation
Framework believes that organizational transformation begins with effective leadership. We pride ourselves on being sensitive to the unique concerns and challenges of your stakeholders, and will provide you with highly qualified educators possessing extensive leadership and management experience to help you transform your organization.
Change of Practice
To effectively adapt and scale to your district’s needs, Framework is committed to helping you develop a change of practice framework designed to foster continual improvement and innovation. While change can be hard, our professional learning services team uses research-based strategies to help you create a strong community of practice that will lead to sustainable, high quality, desired change.
Leadership
Framework’s Leadership Development Series is designed to help administrators and teachers grow the competencies needed to effectively lead and support their districts. Our Leadership Development series provide a vibrant learning environment that is innovatively designed, personalized, and of the highest quality.
Let's Get Started
Schedule a conversation here to begin learning why education leaders trust Framework to adapt and scale their teams.
