Job Description

Title: Technical Project Manager

Status: Full time, direct hire

Location: Reston, VA

Travel: up to 20%

 

Purpose:To be responsible for managing all aspects of the project life cycle and works to oversee all phases of a project.  This includes planning and collecting project requirements, analysis, design, setting priorities and following through with implementation. 

 

Essential Duties and Responsibilities:

  • Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving your customers;
  • Work hands-on with engineering teams to develop, migrate and debug issues;
  • Drive escalation with service teams and manage overall technical project plan;
  • Analyze and present periodic reviews of operational performance to customer leadership;
  • Advocate for customer requirements within our client (be their voice);
  • Participate in customer requested meetings onsite or via phone;
  • Create reports for customers regarding up-time, performance, ticket resolution rate;
  • Ensure SLA’s (service level agreements) are being met by internal engineering team;
  • Provision new equipment on behalf of customer base;
  • Attend architectural discussions to ensure solutions are designed for successful implementation;
  • Plan, maintain, track and document the course of projects including milestones, tasks, resources required;
  • Manage changes to schedule, budget, and scope through change control process;
  • Communicate status and issues to management and key project stakeholders;
  • Coordinate cross-organizational team proactively ensuring that teams are updated regarding schedules, issues, and current status;
  • Plan meeting agendas and lead meetings to ensure important issues are discussed, tracked and resolved;
  • Leverage project team resources to provide level of effort estimates;
  • Define and manage success factors;
  • Act as key contributor of continuous improvement of project management best practices, using innovative ideas to increase effectiveness of organization;
  • Work directly with engineers to ensure that customer issues are resolved as expediently as possible;
  • Manage customer expectations and coordinate maintenances;
  • Be available when contacted for customer-impacting issues during non-business hours;
  • Other duties as assigned;

 

Qualifications:

  • 5 or more years of experience in an implementation and/or engineering role with expertise in infrastructure and cyber security;
  • Bachelor’s degree or equivalent experience;
  • PMP Certification is a must;
  • Must understand Data Center architecture;
  • Ability to pass a background check which includes criminal and credit inquiries;

 

 

Other desired knowledge, skills or attributes:

  • Experience hiring and managing technical customer support teams;
  • Extensive Network & Systems Engineering understanding;
  • Ability to connect with clients and internally with our technical teams;
  • Excellent oral, written communication skills;
  • Strong ability to balance multiple priorities in a high demand environment;
  • Proven track record in developing retention initiatives;
  • Strong business acumen;
  • Ability to analyze and interpret complex data and metrics;
  • Must be a self-starter with the ability to work in a fast paced and ever-changing environment;

 

The overall well-being of our employees and their families is important, and our client provides many valuable benefits, programs and tools to help manage the various phases, developments, and priorities in your life which include:

  • Medical and mental insurance coverage;
  • FSA- health and dependent care expenses;
  • Life insurance;
  • Short and long-term disability insurance;
  • Generous paid time off;
  • 401(k) retirement plan;
  • Competitive base salary;
  • Discounted gym membership.

 

Application Instructions

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