IT MANAGEMENT
A Range of Service Offerings Designed to Fit Your Needs
INFRASTRUCTURE & SYSTEMS MANAGEMENT
Our team of IT specialists can work with districts who have a desire to outsource all of their IT management needs. A comprehensive service offering includes configuration and on-going maintenance of the network infrastructure, security and privacy controls, domain policies and management, server and systems maintenance and updates, asset management, warranty and RMA processing and acting as liaison to IT vendors as needed.
REMOTE
SUPPORT
Many districts have the basics in place but lack the staff needed to address on-going troubleshooting and problem resolution. Framework can assist you through our Remote Support program. We offer virtual support for assets ranging from back-end administrative systems to teacher/ student workstations. Services can include a monthly offering that covers a set of incidents to a request-driven model where districts only pay for services they use.
SPECIALIST RESOURCING
For districts that already have an IT Management plan in place, Framework can provide skilled professionals to help augment resourcing needs - either during surge events such as large equipment procurements that require setup and configuration to on-going access to specialists that can provide expertise in everything from security to domain management to system’s maintenance and general management.